Frequently Asked Questions

Below are some of our most frequently asked questions related to our billing process. Please don’t hesitate to contact our billing department to discuss your account.

What payment methods can I use?

We accept cash, check, MasterCard and Visa. We are also able to set up payment plans.

How can I pay my bill?

Currently, we can accept payments made over the phone, by mail or in the office. We can also set up autopay if paying by credit card.

What name will my bill be coming from?

Your bill will come from Access Sports Medicine.

What if my balance was supposed to be handled by my insurance?

Please contact your insurance company directly to request an appeal of denied or underpaid claims.

When is my bill due?

Bills are due upon receipt of statement.

Can I set up a payment plan?

Yes! Contact our office to set up a payment plan.

What if my bill is significantly different than the proposed estimate.

Please call us directly at 603-775-7575 and we will look into your account.

How long after my visit will I receive a bill?

You should receive a bill within 30 days of your visit or receipt of an insurance payment when a balance is still due.

How do I contact the billing department?

Our billing department’s contact information is below.

Access Sports Medicine Billing Department
1 Hampton Road
Suite 200
Exeter, NH 03833

Phone: 603-775-7575
Fax: 603-778-9680
Email: billing@accessportsmed.com

What insurances do you take?

We currently accept the following:

Insurances In-Network:
AETNA
ANTHEM/BCBS
CHAMP VA
CIGNA
FIRST HEALTH
HCVM
HARVARD
HEALTH PLANS
COMMUNITY HEALTH PLANS
MEDICARE
NH MEDICAID
TRICARE
TUFTS
UNITED HEALTH CARE